You can exchange your item with another item of the same value, or return it back within 14 days of receipt of your goods.
For exchanges and returns, please follow the below steps:

• Download the exchanges / return form on this link, fill out your details, reason for exchange or return, and send back the form to us via [email protected] email. This will start the exchange / return procedure.

• Your e-mail will be responded in the next business day. As soon as we confirm your exchange / return, we will send you a confirmation e-mail with our return DHL account number in it. When you receive this e-mail, kindly contact your local DHL office for them to pick up the item(s). Please send back the item (s) to our logistics center, putting your invoice into the package, and stating our DHL account number on the DHL form.
  

• Your exchange / return will be approved as soon as we receive your item(s) and make sure it fulfills the returns criteria. Only items unused and kept in their original shape and conditions can be returned / exchanged. KNITSS.com keeps the right to refuse returns / exchanges if the item(s) sent back are used, damaged or labels cut.

• In case you wish an exchange with another item of the same value, the new item(s) you wish to have will be shipped to you. In case the new item(s) you wish is out of stock due to a reason at the time of exchange, we will notify you and ask your decision about replacing the new purchase with another item or crediting back your purchase amount to your account.

• In case you wish a return, the purchase total you made will be refunded back to your credit card, once the return is approved by our side.

• You can exchange items free of charge 2 times. After 2 times shipment charges may occur

• Please make sure you are using DHL to send back your items to us and not any other courier services, as in such case shipment fees may occur to your side.

• For any questions regarding your purchases, exchanges and returns, please feel free to contact us through the following mail: [email protected]