We listed below answers to most asked questions. If you are not able to find an answer regarding your enquiry, please feel free to contact us.
All purchases you make from KNITSS.com until 2 pm GMT will be shipped within the same business day. All purchases you make after 2 pm GMT will be shipped on the following business day. We do our best for you to reach your beloved KNITSS garment in the fastest way possible, worldwide. We kindly notify that during campaign periods (New Year’s, special days, etc) shipments might take a bit longer than expected.
How long does it take for my order to arrive?
Depending on your country and territory, your order will reach you between 4 to 10 business days.
Do I receive notification about my shipment?
Yes. We send a notification e-mail to you once your order is being shipped. You can check the status of your order any time by writing to us through: [email protected]
How do you deliver my item?
We deliver your item via worldwide DHL express or another fast courier company we use for your region.
Which countries and regions do you delivery to?
Currently we deliver to all EU countries, USA, Russia, Japan, Turkey, United Arab Emirates, South Korea, Taiwan, Argentina, Qatar, Azerbaijan, Saudi Arabia.
How long can I use my right to change or return the items I purchased?
You can change your item with another item of the same value or request a return back to us within 14 days of receipt of goods. Please kindly be aware that items requested for replacement or return must conform their original shape and quality, with labels not detached. Knitss keeps the right to refuse an exchange or return if the goods sent back do not conform with these return conditions
How do I return back an item?
You can simply download the attached Exchange & Returns forms from the link, fill it, and e-mail it back to us through [email protected] . As soon as we receive your request we will contact you, in most cases within one business day. After our confirmation e-mail, you can send your items back to us via DHL, using the account number we provide in the e-mail you receive. Please kindly note you should use only DHL worldwide service when sending back an item to us, and you should state our account number, otherwise courier costs might be reflected to your side.
Even if you cannot return an item within 14 days of receipt, it is important that you notify us about your intention to return within this period after you receive the goods, otherwise your return may not be confirmed.
Is returning an item free?
Yes. You can return back an item for exchange or full return 2 times free. After 2 times, you can still return but courier expenses might be charged to you. We believe all our clients have the right to reach quickly to their desired exclusively produced KNITSS products and sizes, therefore we limit free returns up to 2 times, so the item a client may like and wish is not occuppied for a long time by another client.
How do I pay?
You can pay your orders with credit or debit card.
How do I pay? Which cards do you accept?
We accept all worldwide acknowledged credit and debit cards, including MasterCard, Visa, American Express, and Debit Cards
Is KNITSS.com secure?
Do you store my credit card information?
Never. Your credit card information is only asked at the time of your purchase and we do not store it for any further use. This is why you need to enter it again each time you buy from us.
Where do KNITSS products manufactured?
We not only give greate importance to design, but also to very high quality and sustainable product. This is why we produce all our products in our own vertical factory, in Turkey. We do not source any product from 3rd parties. %100 of all KNITSS items are being produced in our own facility.
Do you follow ethical and fair labor codes?
Absolutely and scrictly. We all know today textiles is one of the areas open to poor working conditions, unfortunately. Well, not with KNITSS definetely. Our factory has a very high level of code of conduct for fair labor, and has A-grade SEDEX and BSCI certificates from accredited auditors, like SGS and Intertek.
See further about our code of conduct in this page
How are the materials used in KNITSS items?
All yarns we use come from our partner suppliers in Italy, carefully selected and produced for your comfort. All materials are tested for human health and do not contain any hazerdous chemicals or dye stuff.